~/ai · internet services · customer experience
I write about AI, Internet Services, and Customer Experience Design—examining how these forces shape the way we connect, work, and interact online.
Once you strip away everything already routed around at the edge, a telco's balance sheet is government paper and civil works. So why does the industry keep funding strategy engagements about capturing value from technologies it didn't build? Telcos don't hire consultants to learn where the value went; they hire them to be told slowly.
Read postZuckerberg's superintelligence manifesto is a stirring read about a company that never existed. I rewrote it with adjustments that match Meta's actual track record, plus 57 supporting footnotes. Beacon, Cambridge Analytica, hospital tracking pixels: the pattern isn't subtle.
Read post10:11 “…the driveway was a rumor with ruts…”
21 Things You May Not Know About the Indian Act: Helping Canadians Make Reconciliation with Indigenous Peoples a Reality
reading now
Man's Search for Meaning
reading now
The Inconvenient Indian: A Curious Account of Native People in North America
2026-10-11
Do Androids Dream of Electric Sheep?
2026-10-06
The Martian Chronicles
2026-09-26
Rage
2026-09-05
Hotel : Ambient
Give Up
Neck and Neck
This Year’s Model
Mellow Gold
est. 2001 · restored 2026
Long before this site existed, I spent my days in the trenches of DNS governance. These two documents survive from that era—reproduced here in full, warts and all, for anyone who finds the early politics of the Internet as historically interesting as I do.